These Terms & Conditions (“Terms”) govern your use of the KEP Packers & Movers website and the services provided by KEP Packers & Movers (“KEP”, “we”, “us”, or “our”).
By accessing our website, submitting an enquiry, requesting a quotation, or booking our services, you agree to these Terms & Conditions. If you do not agree with any part of these Terms, please do not use our website or services.
1. About Our Services
KEP Packers & Movers provides relocation and moving-related services, which may include:
House shifting
Office and commercial relocation
Packing and unpacking
Loading and unloading
Local and intercity transportation
Car transportation
Bike transportation
Warehouse and storage services
Other relocation-related services agreed upon with the customer
The availability of a particular service may depend on the location, moving date, vehicle availability, type of goods, access conditions, and specific requirements.
2. Enquiries and Quotations
Providing Accurate Information
When requesting a quotation, customers are expected to provide accurate and complete information about their move.
This may include:
Pickup and destination addresses
Property type and floor details
Number and type of items
Furniture and appliance details
Packing requirements
Vehicle transportation requirements
Preferred moving date
Lift and staircase availability
Parking and access conditions
Any special handling requirements
Incorrect or incomplete information may result in changes to the estimated price or service arrangement.
Quotation
A quotation provided by KEP is based on the information available at the time of assessment.
The final cost may vary if there are changes in:
Quantity or volume of goods
Pickup or delivery location
Distance
Floor or access conditions
Packing requirements
Manpower requirements
Vehicle requirements
Additional services
Special handling requirements
Any additional charges should be discussed with the customer before the additional service is carried out, wherever reasonably possible.
3. Booking and Confirmation
A moving service is considered confirmed only after the required booking details have been provided and the booking has been accepted by KEP.
A quotation or enquiry alone does not necessarily constitute a confirmed booking.
Customers should ensure that the moving date, pickup location, destination, services required, and other relevant details are confirmed before the scheduled move.
4. Customer Responsibilities
Customers are responsible for providing accurate information and ensuring reasonable access to the pickup and delivery locations.
Items Not Suitable for Transportation
Customers should inform KEP about any restricted, hazardous, fragile, unusually valuable, or otherwise sensitive items before the move.
Items that may require special consideration include:
Cash
Jewellery
Important documents
Illegal or prohibited items
Hazardous materials
Flammable substances
Explosives
Perishable goods
Other items that may present safety or transportation risks
Customers should keep cash, jewellery, important documents, medicines, and other highly personal valuables with them wherever reasonably possible.
Access and Parking
Customers are responsible for informing KEP about relevant access conditions, including narrow roads, parking restrictions, stairs, lift availability, building restrictions, and other conditions that may affect loading or unloading.
5. Packing and Handling
KEP may provide packing services depending on the package or quotation agreed with the customer.
The type and quantity of packing material may vary according to the items being transported and the requirements of the move.
Customers should inform the team about fragile, high-value, oversized, or specially handled items before packing begins.
Where customers choose to pack certain items themselves, responsibility for the packing condition of those items may remain with the customer, subject to applicable law and the agreed service terms.
6. Loading, Transportation and Unloading
KEP will make reasonable efforts to handle and transport goods using appropriate moving and transportation practices.
Transportation arrangements may depend on:
Vehicle availability
Destination
Quantity of goods
Type of service
Road and access conditions
Weather and traffic conditions
Government restrictions
Other circumstances beyond reasonable control
Estimated delivery or completion times are provided based on available information and may change due to circumstances outside KEP’s reasonable control.
7. Delays and Unforeseen Circumstances
KEP will make reasonable efforts to complete moving services according to the agreed schedule.
However, delays may occur due to circumstances including:
Traffic congestion
Severe weather
Road restrictions
Vehicle breakdown
Government restrictions
Building or society restrictions
Delays caused by the customer
Incorrect or incomplete information
Force majeure events
Other circumstances beyond reasonable control
Where such circumstances occur, KEP will communicate relevant changes where reasonably possible.
8. Changes and Rescheduling
Customers should inform KEP as early as possible if they need to change their moving date, pickup location, destination, or services.
Rescheduling is subject to vehicle, manpower, and schedule availability.
Additional charges may apply where changes result in additional transportation, manpower, packing, storage, waiting time, or other costs, where applicable.
9. Cancellation
Customers who wish to cancel a confirmed booking should contact KEP as early as possible.
Cancellation terms, including any applicable charges or refund arrangements, may depend on:
Time of cancellation
Services already provided
Packing materials already used
Manpower already assigned
Vehicle arrangements
Transportation costs
Storage arrangements
Other expenses incurred in connection with the booking
Any applicable cancellation or refund terms communicated at the time of booking will also apply.
10. Damage, Loss and Claims
KEP takes reasonable care when packing, loading, transporting, unloading, and handling customer belongings.
If an item is found to be damaged or missing, the customer should notify KEP as soon as reasonably possible and provide relevant details.
Claims
Claims may require information such as:
Description of the affected item
Photographs or videos
Condition of the item before and after the move, where available
Booking details
Other information reasonably required to review the matter
Any claim will be reviewed according to the applicable service terms, available information, and applicable law.
11. Storage Services
Where KEP provides storage or warehousing services, separate terms may apply depending on the duration, quantity and type of goods stored.
Customers must inform KEP about goods requiring special storage conditions.
KEP may decline to store items that are hazardous, illegal, prohibited, unsafe, or unsuitable for the available storage facility.
12. Website Use
The information provided on the KEP website is intended for general information and service enquiry purposes.
While we make reasonable efforts to keep website information accurate and updated, service availability, pricing, schedules, and other details may change.
Customers should confirm specific service details, pricing, availability, and booking conditions directly with KEP before making a booking.
13. Website Content and Intellectual Property
Unless otherwise stated, the content on the KEP website, including text, logos, graphics, images, designs, branding, and other materials, belongs to KEP Packers & Movers or is used with appropriate permission.
You may not reproduce, copy, modify, distribute, republish, or commercially use website content without prior written permission, except where permitted by applicable law.
14. Third-Party Links and Services
Our website may contain links or integrations to third-party websites, applications, communication platforms, payment services, maps, or other services.
KEP is not responsible for the content, availability, security, or privacy practices of third-party services.
Your use of third-party services may be subject to their respective terms and policies.
15. Limitation of Liability
KEP will take reasonable measures to provide the agreed services with appropriate care and professionalism.
However, KEP will not be responsible for circumstances beyond its reasonable control, including delays or disruptions caused by traffic, weather, government restrictions, road conditions, building restrictions, natural events, or other force majeure circumstances.
Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.
16. Privacy
Personal information provided through our website or during the enquiry and booking process may be handled in accordance with our Privacy Policy.
For information about cookies and similar technologies, please refer to our Cookie Policy.
17. Changes to These Terms
KEP may update these Terms & Conditions from time to time to reflect changes in our services, website, business practices, or applicable laws.
The updated version will be published on this page with a revised “Last Updated” date.
Customers are encouraged to review these Terms before booking services.
18. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of India.
Any dispute arising in connection with the use of our website or services will be subject to the jurisdiction of the appropriate courts, subject to applicable law.
19. Contact Us
If you have questions about these Terms & Conditions, your quotation, booking, cancellation, or any of our services, please contact KEP Packers & Movers through the contact details provided on our website.
KEP Packers & Movers
Website: https://keppackersandmovers.in/
Please use the Contact Us page to reach our team regarding service-related enquiries.